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We Look Forward To Hearing From you

Please contact us to learn how our services will benefit you.

FAQ

FAQs


1. Once I have placed an order, how long will it take to receive my records?

The turnaround time for record retrieval is largely dependent on the provider’s cooperation. The majority of records requested by Doc Request are received within a timely manner. Our advantage is our good relationship with our providers along with our constant follow ups to ensure the fastest possible retrieval time for

our customers.


2. What if I need my records faster?

If you need records in a RUSH, simply tell us you have a “RUSH ORDER”. Provide us with a date the records are need it and Doc Request will do every effort to obtain the records as soon as possible.


3. What if I do not know the correct address of the provider (doctor or facility)?

Provide us with as much information as possible. We have an extensive database that contains most of the providers in your area. If they are not in our system, our trained staff will research and find the

necessary provider.


4. Do you copy X-Rays-Films?

YES. In most cases the turnaround time is 48 hours. However, if you need them sooner, Doc-Request will do every effort so you can meet your deadline.